You will receive an invoice for your services each month.
All of your invoices with us are accessible in your online account here: https://account.onlinedesigns.uk
You can view or download your invoices anytime.
How does our invoicing work?
1. MONTHLY INVOICING - FOR UK CLIENTS
You are invoiced monthly.
All your invoices will be in your online account for download anytime.
Each month you will receive a notification from GoCardless that a monthly payment will go out. You do not need to do anything with this.
You can find renewal dates for each of your services in your online account at https://account.onlinedesigns.uk
If you would like to cancel any of your services, you must do so at least 5 working days before your next renewal date. Please note, if your services are an annual commitment you will be billed up to the next renewal date as per our terms of service which can be found at https://www.onlinedesigns.uk/terms
If you prefer not to use Direct Debits:
If you prefer not to use direct debits you will receive a copy by email each month to pay manually. You could also set up a standing order. We really encourage you to consider using a direct debit so we can ensure our hosting costs for your website are recuperated over the year and we do not have to chase invoices. We ask you to pay each invoice within 7 days. If an invoice is still unpaid after 30 days, we will add an 8% interest charge to cover our admin costs and overheads. If you change your mind about a using direct debit, please sign up here: www.onlinedesigns.uk/dd
2. PAY UPFRONT FOR THE YEAR - FOR NON-UK BUSINESSES
This is only available for customers outside the UK.
You will be invoiced yearly and pay upfront for the year.
You will have 1 yearly invoice for all of your services combined.
If you change your services halfway through the year, you will be credited and refunded the remainder of your yearly invoice and a new one will be raised for the remainder of your renewal term.
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